Collision Repair Process
Collision Repair Process
Our Process
Drop-Off/Towing
Initial Damage Estimate
After we have discussed your options with you and chosen the best approach, we can begin our rigorous damage estimate. This will involve the disassembly of your vehicle’s damaged parts and assessment of underlying structural damage.
Insurance Claim
If you have decided to claim the collision damages through an insurance provider, we will communicate with them and ensure the repairs are covered properly before beginning service. This step is crucial to protecting your interests to make sure you are not hit with any large unexpected fees.
Structural Repair & Part Replacement
After claims are processed and repairs are agreed on, our expert technicians get to work. Ordering and replacing necessary OEM parts, fixing cosmetic damage, and repairing any structural issues. This is where we restore your vehicle’s integrity, making sure safety and performance are brought up to factory standards.
Refinishing
During reassembly, we carefully replace your vehicle’s new parts following manufacturer specifications. This step is also integral to the restoration of safety devices such as airbag deployment, bumper sensors, and exterior lights.
Reassembly
After claims are processed and repairs are agreed on, our expert technicians get to work. Ordering and replacing necessary OEM parts, fixing cosmetic damage, and repairing any structural issues. This is where we restore your vehicle’s integrity, making sure safety and performance are brought up to factory standards.
Quality Control
Our quality control process is a full inspection on all completed services. Checking every last detail to ensure our job is complete and that the repairs were done right.
Vehicle Cleaning & Return
After the vehicle is brought back to factory quality, our technicians complete your repairs with an all-encompassing cleaning. This includes a basic interior and exterior detailing, then your vehicle is ready for pickup. We go over the repairs with you, allow time for personal inspection, then return your keys after all expectations are met. Following this step, if there are any questions, concerns, or complaints about any experience at Osborne Bodyworks, please reach out directly and ask to speak to an acting manager. We will be sure to assist you promptly and work restlessly until all involved parties are satisfied.
